STORE POLICIES
RETURNS & EXCHANGES
We want you to be happy with your purchase from Aaron Stewart Home. You may return or exchange full-priced items within 30 days of receiving the item for a store credit or exchange. All items must be in their original condition.
SALE ITEMS
Items purchased on sale can be returned within our 10 day return period for store credit only, unless they are marked as FINAL SALE.
Please note that we can not accept returns on custom or special ordered items.
If the return is a result of our error (you received an incorrect or defective item, etc.) we will pay for the return shipping, otherwise, you are responsible for the return shipping costs.
EXCHANGES
Please follow the instructions below for submitting a return request and note that you are requesting an exchange.
HOW TO SUBMIT A RETURN REQUEST
To return an item, please contact us at orders@aaronstewarthome.com or via phone at +1-787-918-8361 to request a return authorization.
Once your return request has been approved by an Aaron Stewart Home team member, you will receive an email confirmation with further instructions. Please make sure that your return is shipped back to us immediately.
Please remember to ship your returns via a trackable delivery method and to ensure your package for the full value of its contents. We are not responsible for any lost packages.
Items received without their original tags and packaging will receive store credit only. Items that arrive at our store that have been used or damaged will be returned to the sender, and no credit nor refund will be issued.
You should expect to receive your refund within one week of our receiving your returned package. However, in many cases, you will receive a refund more quickly. Please take into account the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank or credit card to process our refund request (2 to 3 business days).
Please note that return shipping costs and international customs, duties, and taxes are NON-REFUNDABLE.
SHIPPING
We will do our best to process and ship your item as quickly as possible. Orders will generally be packed and shipped the next business day, but may sometimes take up to 72 hours, depending on product availability and order volume. Orders received after 4 PM Atlantic Standard Time on Thursdays will ship the following Monday morning, though we will do our best to ship it out sooner.
FREE & FLAT RATE SHIPPING
If your US-bound order is valued at $200 or more, you may opt to receive complimentary USPS Priority Mail shipping. Orders valued at less than $200 will be shipped at a flat rate of $8.00 via USPS Priority Mail.
For additional security purposes, all orders totaling $300 or more will require a signature upon delivery. If you would like to opt out of the required signature delivery, please make a note in your order comments. Should you waive the signature delivery we will be unable to assist you in locating any packages that may be misdelivered or lost.
DELIVERY CONFIRMATION
Please note that once we have delivered the merchandise to USPS/FedEx and the package has been scanned by their system, you will assume the risk of loss and title for the merchandise. We will do our best to assist customers in locating any packages that may have been lost in transit, but we cannot absolutely guarantee delivery when you opt to ship via USPS.
DELIVERY TIMEFRAME
USPS Priority Mail generally delivers in 4-7 business days to domestic US addresses.
If you require expedited shipping, please contact us via email at orders@aaronstewarthome.com or +1-787-918-8361 during regular business hours (Monday - Saturday, 10am-6pm Atlantic Standard Time) and we will do our best to accommodate your needs!
FedEx transit times:
SHIPPING ESTIMATE DELIVERY
4–7 Business Days
INTERNATIONAL SHIPPING
For orders under $200 FLAT SHIPPING RATE - $25.
International orders will include a $5 handling fee to cover the time spent preparing customs documentation.
SHIPPING ESTIMATE DELIVERY
6–10 Business Days
CUSTOMS AND TAXES
Once we have delivered the merchandise to your chosen shipping carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. Aaron Stewart Home LLC is not responsible for any fees charged by customs. If you decide to refuse any shipments from Aaron Stewart Home LLC, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Aaron Stewart Home LLC. This amount will be subtracted from your merchandise refund.
USPS INTERNATIONAL TRANSIT TIMES:
6–10 Business Days*
Delivery time based on country
USPS Priority Mail International®
6–10 Business Days*
Delivery time based on country
USPS ExpressMail International®
*For many major markets. The average number of days may vary based upon origin and destination.
CREDIT CARD FRAUD PREVENTION
At Aaron Stewart Home LLC we take fraud very seriously. If you suspect that your credit card has been used on our site without your consent, please call us at +1-787-918-8361 or send us an email at orders@aaronstewarthome.com immediately.
When making purchases on www.aaronstewarthome.com, we will require a signature upon delivery if you choose to ship to an address that is different from your billing address. In addition, we will often require telephone authorization from your credit card issuing bank to re-confirm and authorize the payment, as well as follow up with telephone or emails to the customer. We apologize for the delay this may cause in receiving your order but your financial security is very important to us.
TAXES
Aaron Stewart Home collects an 11.5% sales tax on all purchases shipped to Puerto Rico.
PRIVACY POLICY
Aaron Stewart Home is fully respectful of and committed to protecting your privacy.
We have created an overview of our Privacy Policy so that our customers understand how and why Aaron Stewart Home collects and makes use of your personal information. These policies apply to all information submitted on the Aaron Stewart Home website.
Throughout you Aaron Stewart Home web experience, we may capture information including your name, e-mail address, phone number, billing and shipping interests, product preferences, and credit and debit card information. (Please note that we do not store credit/debit card data. Ever!)
Aaron Stewart Home captures this data with the objective of fulfilling purchases, completing registrations, and creating a more personalized experience for you on our website and in our store. Other than connections with credit card processors, we will never share your personal information with any outside business or entities. We will offer the choice to Opt Out of future Aaron Stewart Home communication, and do not require that you provide information that is not necessary for order fulfillment.
We collect personal information by lawful and fair means, and with the knowledge of the individual concerned when appropriate. Before or at the time that Aaron Stewart Home collects any information, we will identify the purposes for which the information is being collected. We will collect and use your personal information only for specified objectives and other compatible objectives unless we receive consent from the individual concerned or as required by law. We will only retain said information as long as necessary to fulfill associated objectives. All information should be accurate, complete, and up-to-date.
All personal information that we collect will be protected by reasonable security safeguards against loss or theft, as well as protected from unauthorized access, disclosure, copying, use or modification.
Aaron Stewart Home is committed to conducting our business in accordance with these principles in order to ensure that the privacy and security of your personal information are protected and maintained.
If you have any questions regarding our privacy policy, please reach out to us.
MISLEADING ADS
Posting misleading ads is illegal. Incurring in such practice carries a penalty of up to a maximum of $ 10,000. The consumer may file a complaint with the Department of Consumer Affairs (DACO). Act No. 5 of April 23, 1973, as amended.
